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Privacy Policy

USERS OF https://nxdb.webapp.tl/ (“WEBSITE”)

This notice explains to you how we collect and process personal data which we may collect from or about you on this Website. It also explains your rights and who to contact if you have any questions about this notice. This privacy notice supplements our other privacy notices and is not intended to override them.

1. Who is the data controller?

If you are employed by a National Express group company the National Express group company that employs you is the controller of your personal data collected for the purposes explained in this privacy notice.

This will be that one of the following named National Express group companies that is specified in your contract of employment:

  • National Express Limited
  • West Midlands Travel Limited

If you are employed by a third party operator National Express Limited is the controller of the personal data collected for the purposes explained in this privacy notice.

The data controller’s representative for the purposes of this privacy notice is the National Express UK Data Protection Officer, who can be contacted using the contact details set out at the end of this notice.

2. What personal data is collected from and/or about you on this Website?

We collect your personal data in a variety of ways, including:

  • from you and/or your manager when you or they add comments to this Website in relation to you
  • by way of cookies, please see our cookie policy by clicking here for more information about how we use cookies
  • from telematics systems operating on transport services performed for us.

3. What will we do with your personal data?

If you are employed by us we will use the personal data to facilitate training, assessments, performance management and, where appropriate, discipline and removal.

If you are employed by a partner operator we make such personal data available to the partner operator for their use in accordance with their policies and procedures and, where appropriate, to require the operator to suspend and/or remove you from the provision of transport services to us.

For data analysis, research and statistical purposes in relation to personal data collected by way of analytical cookies on this Website.

We process your personal data on the basis of your consent (in respect only of cookies), our legitimate interest or where we have a legal obligation to do so.

Where we process your personal data only on the basis of our legitimate interest, you have the right to object to our use of your personal data. However, we do not have to stop processing personal data where we have compelling grounds that override your interests, or where we need to process your data in order to establish, exercise or defend legal claims. If you have any objections please contact the National Express UK Data Protection Officer (see details below).

Where we use your information because we have a legal obligation to do so, there is no right to object.

4. Will we share your personal data with someone else?

Your personal data may be shared by us with our group companies.

If you are employed by a partner operator your personal data will be shared with that partner operator.

Your personal data will also be shared by us with those suppliers who provide services in connection with our business, including (without limitation) suppliers of information technology services and suppliers who provide host and maintain our information technology infrastructure, websites and applications.

Your personal data may be shared by us with third parties, including law enforcement agencies, where we are legally obliged to disclose your personal data or where we consider that there is a risk to health and safety.

While the majority of our group companies and suppliers are located with the EEA (or, in the case of suppliers, provide their services to us from the EEA), certain of our group companies and suppliers are located outside the EEA and, in such cases, we have entered into appropriate agreements with those group companies and suppliers such that your personal data should be afforded the same level of protection as when it is processed in the EEA.

5. For how long we will process your personal data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal obligation.

Where we process your personal data to fulfil a legal obligation, we will process such personal data for so long as necessary to fulfil that obligation.

Where we process your personal data based on our legitimate interest, we will process such personal data for so long as necessary to achieve that legitimate interest, which will typically be for 6 years after we collect your personal data or the last time we use your personal data (or longer in relation to any legal claims that might arise having regard to the nature of any potential claims and the limitation of liability periods that apply to them).

We may also retain your personal data for longer if we cannot delete it for legal, regulatory or technical reasons.

6. What rights do you have in relation to your personal data?

You have a number of rights in relation to your personal data. These include the right, subject to exceptions, to:

  • access your personal data
  • request the rectification or erasure of your personal data
  • request restrictions on the processing of your personal data
  • object to our processing of your personal data

Please contact the National Express UK Data Protection Officer if you wish to exercise any of these rights.

The right to have your data provided to you in portable format is limited to personal data that you have provided to us and is processed on the basis of your consent or your contract of employment.

7. What if we have obtained your consent to use your personal data?

As previously noted, we process your personal data for the purposes of our legitimate interests or to comply with a legal obligation.

Where you have consented to the use of cookies when visiting this Website, you may withdraw that consent at any time by changing your cookie setting as explained in our cookies policy.

8. What to do if you have any queries?

Please contact the National Express UK Data Protection Officer at data.protection@nationalexpress.com.

You also have the right to complain to the UK Information Commissioner's Office. You can do this by contacting their helpline: 0303 123 1113.

9. Changes to the privacy notice and your duty to inform us of changes

We keep our privacy notice under regular review. Every time you wish to use this Website, please check this privacy notice to ensure you understand how we collect and process your personal data through your use of this Website and your rights in relation thereto.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

10. Third-party links

This Website may include links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave this Website, we encourage you to read the privacy policy of every website you visit.

Last modified: 8 July 2020.

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