Customer Support Services


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Tourmo Customer Service


Levels of Support

Support Services Program

As a Tourmo customer, you have a choice of three professional and personal levels of Support Services. The right level for you depends on how much access to and what kind of expertise you will need on a regular basis to keep your Tourmo products and business processes running smoothly with virtually no downtime. See which level of Support Service is right for you.

Complimentary Self Service@2x
Self Service

All Tourmo products and services include Complimentary Support. This support level provides unlimited access to our entire knowledge base of information, videos, and materials, giving you valuable support and learning tools.

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General Support Services provides you with everything that is included in the Complimentary Support level, plus access to real-time, expert service and technical personnel to resolve problems fast and on the first attempt.


Premium Support Services includes everything in Complimentary and General, plus Premium SLA, 24/7, 365-Day Support, and Business Point of Contact (BPOC) Account Manager. If your business processes are complex, supporting it doesn’t have to be. That’s what Premium Support is designed for.

Customer Service Type

Were Here to Help

Industry Leading Support Featuers

Tourmo Mobile App Features
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Case Study

Enable dramatically improved performance of humans and vehicles

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Viewer considering fleet safety best practices

National auto parts retailer improved safety and lowered costs.

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Countrywide food service distributor saved $1.2M by eliminating fuel theft.

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California DMV digitally modernized and transformed their field operations .

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International Public Transport Operator Is Transforming Employee Safety and Operational Efficiencies.

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