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Discover the Benefits of Field Service Automation
Field service automation is a powerful tool for enterprise organizations that allows them to automatically manage and improve field operations while remaining competitive in the market. The primary goal of field service automation is to help an organization streamline its operations while reducing reliance on time-consuming, repetitive processes that frequently burden managers and other critical employees. Simply put, this technology is a highly effective solution capable of cutting costs while improving efficiency.
We will provide a general overview of field service automation before delving into its well-known benefits to help our readers get a better understanding of this technology. Then, we'll showcase Tourmo’s AI-powered mobility workflow automation platform as a powerful tool for any organization looking to improve its field service management process structure.
What can you accomplish with total visibility?
Better Engagement
increase in workforce utilization
More Reliability
reduction in unnecessary trips
Higher satisfaction
increase in customer satisfaction
Lower cost
reduction in manual overhead
Tourmo was the first partner to address our cross-departmental issues and manage our company’s complex workflows in order to deliver accurate and actionable real-time insights to our managers. Their AI Platform’s ability to process tasks and jobs automatically has reduced the ‘burden’ on our leaders and our teams … very impressed with the speed of deployment and ease of use.
— Tourmo User Testimonial
Tourmo AI’s Field Service Automation Capabilities
Integration Ready:
Tourmo’s modern open-architecture platform is designed to integrate easily with your existing systems and hardware. This approach gives you the most out of your existing investments without requiring the cost, disruption, and delay of having to make more changes.
AI-Powered Workflow Automation
AI-powered business process management that provides automation, task management, insights, and transparency across organizations so you can extract value from your data and integrate it into your company's unique workflows.
- Fully integrated business intelligence suite
- Workflow Automation
- Measure & Track KPIs
- Alerting & Reporting
Work Tracking
Our AI-powered mobile workforce solutions will track whether or not work is completed as planned. Our platform will notify your customers and take action via automated workflows when there is a change. Identify and manage client site delays, unexpected stops, route deviations, and out-of-order deliveries.
- Service Visit Monitoring & Verification
- Automated Progress Updates
- Real-Time ETA
- Activity/Inactivity Monitoring
Worker Readiness Verification
We'll provide the tools you need to make sure your workforce, vehicles, and equipment are prepared for their jobs.
- Journey Management (trip submission and approvals)
- Worker Qualification Verification
- Worker Fit-for-Duty Verification
Task Automation
We provide highly configurable mobile workforce automation task management. Transform your unique business processes and forms to manage every step automatically—with consistently high quality, efficiency, compliance, and safety.
- On-Site Process Management
- Field Service Issue Reporting
- Custom Process Automation
- Electronic Forms
Predictive Insights
We use AI-powered fleet operations software to harmonize disparate datasets and reveal correlations within your data automatically.
We present these correlations to provide valuable insights into your operations and new ways to improve your business.
- Multi-Source Data Ingestion
- Predictive Operations
- Irregularity Detection
Driver Safety and Training
We apply a multidimensional scoring approach to help companies evaluate driving ability based on handling and focus on correcting poor driving quickly, incentivizing good driving, and uncovering hidden behavior trends.
Our context-aware AI considers many factors, such as location and conditions, for a fair and unbiased analysis.
- Automated Driver Feedback
- Driver Recognition Program
- In-Cab Driver Audio Notifications
- Crash & Near Collision Alerts
- Gamification
Fuel Theft Analysis
Tourmo will reconcile your fuel transactions and uncover suspicious activity—this goes beyond vehicle location matching.
- Fuel Card Integration
- Fuel Transaction Reconciliation
- The most advanced fuel theft analysis available
Sustainability
Tourmo's AI-powered platform will help you in becoming more fuel efficient and automating your reporting process to reduce costs and environmental impact.
- GHG Protocol-Compliant Reporting
- On Demand and Scheduled
