What Are the Key Field Service Management Software Features?

Field Service Management (FSM) requires constant coordination of mobile workers, customers, and company assets such as heavy equipment and materials. Companies responsible for managing mobile workforces must provide workers with the support they need to be productive. While in the field, streamlining mobile workforce operations to reduce resource spend and control costs.

Throughout this complex process, advanced technologies and tools are frequently required for success. This article will discuss the most critical field service management software features, beginning with an overview of what field service management software is and comparing the benefits of various field service management solutions on the market. Then we'll discuss the benefits of Tourmo's mobile workforce solution.

Overview of Field Service Management Software

Due to worker shortages, increased customer expectations, supply shortages, and economic insecurity, field service management software is expected to play a significant role in businesses that manage mobile workforces in the future. Due to several features and functionalities, FSM software can help streamline mobile operations workflows and significantly lower costs.

While there are numerous FSM products on the market, the best will concentrate on the following critical objectives: For starters, they will help keep service and delivery costs to a minimum. Second, they will help make the most efficient use of existing materials and resources. Finally, they can enable customers to gain a competitive advantage, as well as increase customer and employee satisfaction.

Advanced FSM solutions can manage all aspects of field service delivery and automate all aspects of field service operations, including service scheduling, dispatching technicians, routing, monitoring, job status tracking, billing, and digital invoicing. 

The key field service management features and functionalities include:

Field Service Management Software Features Comparison

While there are many FSM solutions on the market, we've compared a few of the best FSM software for small and large businesses, including solutions with integration capabilities and competitive and specialized features to help streamline field service operations in complex situations.

1. AT&T Workforce Manager

AT&T Workforce Management offers users an all-in-one solution for managing field service operations and customer information. This solution provides advanced tools for monitoring mobile workforces and company assets via an intuitive, cloud-based interface. This solution includes a registration wizard that guides new users through the initial setup process and can be quickly implemented.

Key Field Service Management Software Features:

• Rapid Setup With a Registration Wizard
• Tools for Asset, Workforce, and Fleet Management
• Event-Based Gps Location Management
• Job Order Dispatching
• Timekeeping
• Form Creation

2. Salesforce Field Service

Salesforce is a well-known CRM platform with a robust Field Service module that can be added to enhance their overall platform for mobile operations. This cloud-based technology is extremely responsive and can be linked to IoT devices to monitor equipment and personnel in real time. Users can also gain access to advanced, AI-powered reporting features that provide predictive evaluations of field service performance.

Key Field Service Management Software Features:

• Support for IoT Data
• Real Time Visibility Into Mobile Workforce Operations
• Alerts for Ongoing Projects, Incidents, and Operational Performance
• AI and Image Recognition With Einstein Vision
• Automated Appointment Scheduling
• Equipment and Personnel Tracking
• Work Order Management
• Multiple Salesforce Apps and Integrations Available

3. ServiceWorks

ServiceWorks is a field service management (FSM) solution for small and medium-sized companies that includes several effective tools for optimizing field operations. This platform is ideal for retail, service, and delivery industries that require managing multiple customer orders. The software is easy to use and includes advanced metric and reporting capabilities.

Key Field Service Management Software Features:

• Ease of Implementation, Onboarding Tools, and Training
• Tracking of Drivers and Automated ETA calculation 
• Scheduling and Routing Automation
• Route Optimization
• Electronic Signature Capture
• Multi-Location Inventory Management 

Tourmo’s Workforce Operations Solution

Tourmo's AI-powered Workforce Operations solution can continuously monitor and verify your workforce operations while providing total visibility to all managers and stakeholders. With Tourmo, you can automate your entire strategy, keep track of worker progress, and make the necessary adjustments while constantly updating your mobile workforce and customers to ensure compliance and satisfaction.

Unlike other solutions, Tourmo AI enables managers and other company stakeholders to reduce their reliance on manual labor and human data analysis. Tourmo can integrate with your existing systems and hardware to produce highly-effective, intelligent automated workflows. Massive amounts of historical data can be turned into actionable processes by Tourmo's AI technology, which can then be used to drive daily decisions and increase awareness in critical areas of the company's operations.

Our Workforce Operations solution can monitor whether tasks are completed according to schedule, alert clients when something changes, and take appropriate action using automated workflows. Tourmo makes it easy to identify and manage issues like delays at client sites, unplanned stops, route deviations, and out-of-sequence deliveries, with features that include:

• Fully Integrated Business Intelligence Suite*
• Expedite Dispatch, Inventory, and Assignments
• AI-Powered Workflow Automation
• On-Site Process Management
• Worker Readiness Verification
• Service Visit Monitoring & Verification
• Automated Progress Updates
• Activity/Inactivity Monitoring
• Real-Time ETA

Tourmo — Advanced Field Service Management Features

Businesses can enhance and optimize their mobile operations, reduce costs, and boost productivity by utilizing an AI-powered field service management solution. When you choose to partner with the right solution provider, you can be sure that your mobile operations will be effectively managed and monitored.

All company stakeholders can benefit from having access to intelligent and automated features that enable your company to manage complex tasks in fast-changing environments. It is clear that advanced mobile workforce technology will play a critical role in improving how companies manage, derive insights, identify exceptions, make improvements, and overcome significant challenges in the future.

Our technology can help you take your existing mobile workforce solutions to the next level. Tourmo is more than just a tracking and monitoring solution. Our AI-powered mobility workflows will enable you to scale workforce training and management, benefit from predictive analytics, and remain competitive in rapidly changing conditions.